Менеджер по работе с клиентами

- Conversations with suppliers for concluding the contracts and getting good price for our company;
- Discussing and deciding issues between our company and hotels;
- Discussing and deciding issues between our customers and hotels;
- Conversations with transportation companies;
- Conversations with shop’s managers;
- Conversations with hotel’s managers;
- Developing new excursion programs;
- Preparing the price lists for Koh Chang region;
- Solving all issues and problems with the company’s guides;
- Personal meeting with our customers when it was some urgent issues (problems with police, insurance and hotels, etc.);
- Controlling all hotel guides in the Koh Chang region (total 5 guides);
- Controlling and checking the profit of sales in the Koh Chang region.
- Booking excursions with suppliers by phone, fax and email;
- Arrange the picking up for customers for excursion;
- Solve all excursion problems;
- Working in SAMO SOFT system;
- Programming the excursions and informing all guides about their programs;
- Planning all tour programs for the next day (Arrangement of transport, route preparation for taking guests from the hotels, planning departure times from hotels and airport, tour guides notification about upcoming tours);
- Documenting programs for drivers and tour guides;
- Making up timings for individual programs;
- Calculate the cost of the VIP tours, control of VIP tours;
- Processing the excursions booked by reservation department;
- Booking of excursions in the Southeast Asia;
- Selection of hotels, tickets, plan excursions for guests;
- Calculate the cost of tours in Southeast Asia, compiling price lists
- Assist our clients 24 hours a day and control of the organization
- Wedding ceremonies, birthday celebrations, control organization (selection of decorations, buying flowers, booking the beach, restaurants, etc.)
- Solution of unusual situations (accidents, theft, etc.)

- Receiving and processing applications onto the fence and sending cargoes across the Russian Federation, Europe, Turkish, Kazakhstan, Georgia, ets. ;
- Organization and supervision during transportation;
- Telephone conversations with customers and control of drivers within 24 hours, tracking of cargo transportation;
- Control cars online and cargo tracking system (control of terms fence, transportation, delivery of cargo to the consignee's door);
- Preparation of documents for transportation, sending vehicles with a full package of documents;
- Search for a new customer base and work with the existing base of large customers;
- Development schemes and individual approach to each client.
- Search / marketing analysis of trucking companies (pricing, quality of work, terms of payment);
- Optimization of processes of storage and shipment;
- Tracking schedules of delivery and payment under the contract;
- Control of completeness and readiness for shipment of orders;
- Supervising reception of products in stock;
- Preparation of shipping and transport documents;
- Declaration of goods from Belarus (preparation of documents, inventory of documents);
- Search customs declarants to customs clearance arriving from Europe;
- Development of a database on the carrier;
- Conducting inventories.